101
Deluxe King
Hotel and short-stay operators / room quality checks / fewer complaints
Complaint prevention starts before check-in.
RoomReady catches the fault before your guest does, and gives you the record to prove it. After check-out, Front Desk triggers a two-team room check in one tap. Problem rooms are held before the next guest walks in.
After check-outFront Desk triggers technical and housekeeping checks immediately.
Before check-inFaulty rooms are flagged, held and fixed before guests discover them.
7 days free
From RM8 / room / month equivalent
Card upfront, trial included
Malaysian team
Front desk live rackLive
118
Premier
204
Suite
219
Standard
307
Deluxe
412
Family
The real cost
The repair is small. The guest discovery is expensive.
A leaking tap, faulty light, blocked basin or weak air-conditioner may only cost a little to repair. But if a guest walks into the room and discovers it first, the problem is no longer maintenance. It becomes dissatisfaction, a room change, a refund, a bad review and a reputation risk.
Found by us, internal
- Small repair, before arrival
- No guest contact
- No compensation
- A record of prevention
Found by the guest, public
- Unhappy guest and lost rest time
- Room change or refund
- Public review
- Reputation damage
If safety is affected
- Bathroom leak, electrical fault or overheated room
- Guest injury or serious discomfort
- Claims, insurance pressure and room downtime
- Losses far beyond the cost of prevention
RoomReady's job is to keep the fault inside your operation: found early, held before check-in, and fixed before a small room defect becomes guest harm, liability pressure or a public complaint.
Insights
Real room risks, written for operators.
Short reads you can share with owners, managers and front desk teams when a small room fault needs to be taken seriously before the next check-in.
Bathroom leak / guest safety / reputation risk
A leaking shower head is not always a small problem.
If your team finds the leak, it is maintenance. If the guest slips first, the cost can move beyond repair: injury, claim pressure, social posts and reputation damage.
The riskWet floors in places that should stay dry.
The costOne slip can become a serious claim.
The preventionHold the room until faults are fixed and recorded.
How RoomReady holds problem rooms
After check-out, the room must prove it is ready.
01
Guest checks out
Front Desk finishes the check-out. Before the room goes back to the next guest, it must pass a room readiness check.
02
One-tap check request
Front Desk taps the room and requests the check. If the next guest is close, the room is marked urgent.
03
Two teams check
Maintenance and housekeeping receive the alert at the same time. Each opens the app, completes their checklist, taps Complete, and the Front Desk board updates instantly.
04
Problem room is held
If any item fails, the room flashes red on the board with a hold timer. It cannot be treated as ready until every fault is closed.
05
Held before check-in
Front Desk sees the risk before assigning the next guest. The fault stays internal: repaired, recorded and prevented from becoming a complaint.
New issueMaintenanceHousekeepingAwaiting contractorRoom is ready
Product in motion
Front Desk sees the room risk. Staff close it on the phone.
RoomReady is built around the actual hotel handover: a front-desk room rack on desktop, case and check records for managers, and a lightweight mobile app for maintenance and housekeeping.
Today dashboard
Cases across teams
Room check recordsThe phone app keeps the corridor moving.
Maintenance and housekeeping receive alerts, open the room, complete their checklist, add proof when needed, and update Front Desk instantly.
1. AlertUrgent check-out checks stay visible.
2. ChecklistStaff scan, tick, photo and submit.
3. Close or escalateFix the issue or escalate to contractor with a record.
Urgent alert
Alerts list
Checklist
Fix recordWhy RoomReady
A complaint prevention system, not another task list.
The idea is simple: catch the room before the guest does.
RoomReady turns the handover after check-out into a controlled readiness gate. Front Desk, maintenance, housekeeping and management see the same room record, so a room is not treated as ready until the checks are done and the faults are closed.
After check-out, Front Desk triggers the room check in one tap.
Maintenance and housekeeping are notified immediately. The room is held until both teams complete their checklist and every fault is closed. Only then does the Front Desk see Room is ready.
Fewer complaintsCatch dissatisfaction before it reaches the guest.
Lower lossesAvoid avoidable refunds, room moves and compensation.
Faster teamsStandardize the check, assignment and follow-up flow.
Data-driven improvementSee what keeps failing and improve week by week.
Two teams, one flow
Maintenance and housekeeping have separate checklists, categories, specialists and response times, but one shared room status.
Work routes itself
Cases go to someone on shift right now, by specialty and lightest load, with off-days, MC and handover grace handled.
A clock with teeth
Set warning and breach times per team and per room type. Urgent check-out checks run on half the time, with follow-ups until closed.
Proof, not vibes
Reports show faults caught by your own checks versus guest-reported faults, with risk class, timing and exportable ledgers.
Made for phones
Scan, tick, photo, submit. Offline-first, with phone-number sign-in and no email required for staff.
Set up in an afternoon
Rooms, printable door QR labels, checklist templates, team invites, roster and response times. We set it up with you remotely.
Prevention report
The sheet you take to an owners' meeting.
RoomReady is deliberately honest. It shows what your team caught before the guest saw it, what guests still reported, median time to fix, room-check coverage and every prevented incident in an exportable ledger.
Risk classes: safety hazard / hygiene and health / guest comfort / appearance
CSV export for owners, auditors and operations reviews
21
Faults caught before check-in
RoomFaultFound by
118Air-con not coldCheck
204Tap leakingCheck
307Kettle faultyCheck
Pricing
One plan. Priced per room.
Signature
Everything included: both teams, check-out checks, auto-assignment, shifts, response times, alerts, reports, CSV export and room QR codes.
3-month termRM12/ room / month equivalentBilled 3 months upfront
6-month termRM10/ room / month equivalentBilled 6 months upfront
Best value · Pay yearly12-month termRM8/ room / month equivalentBilled 12 months upfrontSave RM4 per room monthly
- Seats: 2 managers, 2 front desk, 6 technicians, 4 housekeepers
- Fair use: 100 photo uploads per day
- Customization for chains, more seats, SLA contracts and PMS work
Who it is for
Built for properties where one bad room can become a public complaint.
RoomReady is for teams that already care about room quality, but need a clearer way to trigger checks, hold problem rooms, prove what happened and keep the front desk aligned.
Hotels and boutique hotels
For properties where Front Desk, housekeeping and maintenance must agree a room is ready before the next guest arrives.
Short-stay and serviced apartments
Useful when fast turnovers, lean teams and remote owners make it easy for small faults to slip into the next stay.
Operators with repeat faults
Best when you want to know which room, item or team pattern keeps creating complaints, refunds and room moves.
Not ideal if you only need a generic task list. RoomReady is strongest when room readiness affects reputation, refunds and guest trust.
FAQ
Questions hotel operators ask us
Does my team need to install anything?
Technicians and housekeepers use a lightweight phone app: scan, tick, photo, submit. Managers and front desk use the web portal in any browser.
How do people sign in?
The manager invites each person by phone number and gives them a one-time 8-character password. On first sign-in they set their own. No SMS codes, no email needed for staff.
Can guests report problems by scanning the QR?
Not yet. Today the door QR is for staff checks. Guests report at the front desk, and the front desk lodges it in one tap. Guest self-reporting is on the roadmap.
How fast is fast?
You decide. Set warning and breach times for maintenance and housekeeping, and override them for specific room types. Urgent check-out checks run on half those times. After a breach, RoomReady keeps reminding the responsible person until the job is closed, unless you switch that off.
What happens if the person is off duty?
Work is assigned to whoever is on shift at that moment, with 2-shift, 3-shift or custom patterns, off-days, MC and handover grace handled. If nobody is on shift, the manager is alerted.
Does it connect to my PMS?
No. RoomReady does not automatically connect to your PMS or receive check-out notifications from it. Your booking flow stays unchanged: after a guest checks out in your PMS, Front Desk opens RoomReady and triggers the room check in one tap.
What languages do you support?
Sales, onboarding and support are available in English, Chinese and Bahasa Melayu. The app and portal interface is English today; Bahasa Melayu and Chinese interfaces are next.
What happens when my trial or term ends?
When you subscribe, your card is captured upfront and the first 7 days are included. If you cancel before day 8, you are not charged. If you continue, your selected term starts automatically and your card is charged the full upfront amount for that term on day 8. When a paid term ends without renewal, the account becomes read-only: every case, check and report stays visible, but staff cannot file new ones until you renew.
How do I cancel or pause?
You can cancel any time in Setup by switching off renewal. There is no phone call, notice period or sales discussion. Cancellation stops the next renewal; it does not shorten or refund the upfront paid term after the 14-day cooling-off period. Your account stays fully active until the end of the paid term. After that, it becomes read-only: your rooms, checks, cases and reports remain visible, but your team cannot create new checks until you renew. If you are closing temporarily for renovation, monsoon season or low-season maintenance, use Pause instead of cancelling. While paused, billing stops, the account becomes read-only, and the unused days are added to the end of your term. You can pause for up to 60 days per term.
What if we change our mind after paying?
Your card is captured when you subscribe, the first 7 days are included, and the first payment for your selected term runs automatically on day 8 unless you cancel before then. A 12-month term is charged as 12 months upfront; a 6-month term is charged as 6 months upfront. From that first payment, you still get a 14-day cooling-off period. During those 14 days, you can cancel and receive a refund of what you paid, minus the days already used. After the cooling-off period, paid terms are non-refundable because longer terms are priced lower in exchange for a longer commitment. For example, if you choose the 12-month annual term and cancel in month 7, the account remains active until the end of month 12, but the unused months are not refunded. This cooling-off policy applies to the first paid term only, not renewals or custom plans.
Start with your own rooms
See it work in 15 minutes.
Start the 7-day trial with your card upfront. Setting up your rooms and printing your door QR codes takes about ten minutes and you can do all of it yourself — and if you would rather we walked you through it, just ask. Your first charge for the selected term runs automatically on day 8 unless you cancel before then.
